How secure is my transaction?
Abbotsleigh has commissioned Westpac to create and look after all of our transactions. Westpac is required to adhere to exacting industry standards for all online transactions.
Before entering any credit card information, check that the URL starts with https: the ‘s’ means the address is secure. You can also check for a lock icon that sits either before or after the URL on most web browsers.
How do I apply for a refund?
You can request a refund in writing to Accounts Receivable, Locked Bag 1666, Wahroonga NSW 2076. Please include a copy of your receipt. Refunds are not made for school fee payments, but we can issue a credit.
What happens if I make a mistake?
There are a number of mandatory fields (marked with an asterisk) which need to be completed before you can move on to the next page. If you have made a data entry error, go back and re-edit the field before moving on.
If you discover the mistake after completing the transaction, contact Abbotsleigh and discuss the matter with the appropriate department. For example: contact Accounts Receivable staff regarding school fee statements, the Alumni Relations Manager for Old Girls events or the Development Manager for any Parents’ Association events. Phone +61 2 9473 7777.
What type of payments can I make?
The payment site (run by Westpac) can be used to pay:
- School and Early Learning Centre fees
- Donations
- RSVPs for various events for Old Girls, parents and the school community
- Invoices for extended tuition activities for non-Abbotsleigh families
How do I make a school fee payment?
School fees can only be accessed via the Parent Portal on AbbNet 2.0. Once logged into AbbNet, click on the payment icon in the banner area. When paying school fees, you can also choose whether to make a voluntary donation.
You can either pay the whole amount on the statement or override the value presented by entering a different value.
If you consider the statement to be incorrect, you can override the amount presented by entering a different value. If you do vary a value, you will be required to give a concise reason as to why. For example, if you were charged for an excursion your daughter did not attend, please write ‘Tara did not attend the Year 7 History excursion’.